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Software questions: Janus and Mercurius

Posted: Wed Jul 16, 2008 9:17 pm
by Martin Gansten
I recently installed Janus 4.1 on a machine running Windows XP. The installation was successful, but when I attempt to run the application I get a runtime error message (11: division by zero). Has anyone else experienced this? The Janus tech support didn't recognize it and couldn't really help.

Also, I should be glad to hear (privately) from anyone who owns a copy of Mercurius and would be interested in helping me review it for a forthcoming book on primary directions.

Posted: Thu Jul 17, 2008 2:35 pm
by Ed F
I had something like this happen. It had to do with the first time the program was started, and it was trying to initialize the atlas and timezone databases. But now I can't remember exactly how I dealt with it. You might try rebooting the machine and then starting Janus again.

- Ed

Posted: Thu Jul 17, 2008 8:45 pm
by Martin Gansten
Thanks, Ed. I have tried rebooting, reinstalling, and everything else I could think of, but so far no luck... :?

Posted: Thu Jul 17, 2008 8:48 pm
by Ed F
I'll wrack my brain to see if I can remember what the magic incantation was.

Posted: Thu Jul 17, 2008 8:53 pm
by Ed F
You might want to try starting (not installing) Janus in "safe mode". I think the issue is available memory, so you want excess background programs not to start.

Once you've gotten past that first startup, you can use it normally.

Posted: Fri Jul 18, 2008 9:18 pm
by Martin Gansten
Definitely worth a try, but regrettably it didn't do the trick. If you should think of anything else, please let me know.